Cookie Policy

LuxoraFX uses cookies and similar tracking technologies to enhance your experience on our website and trading platforms. This Cookie Policy explains what cookies are, how we use them, and how you can manage your cookie preferences.

What are Cookies? Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They help websites remember information about your visit, such as your preferred language, login status, and other settings that can make your next visit easier and the site more useful to you.

By using our website and services, you consent to the use of cookies in accordance with this Cookie Policy. If you do not agree to our use of cookies, you should set your browser settings accordingly or refrain from using our website.

2.1 Essential Cookies: These cookies are necessary for the website to function properly and cannot be disabled.

• Authentication Cookies: Keep you logged in to your account and trading platforms
• Security Cookies: Protect against fraud and ensure secure transactions
• Session Cookies: Maintain your session state during platform usage
• Load Balancing Cookies: Distribute traffic across our servers for optimal performance
• CSRF Protection: Prevent cross-site request forgery attacks

2.2 Functional Cookies: These cookies enhance functionality and personalization.

• Preference Cookies: Remember your language, currency, and display settings
• Customization Cookies: Store your dashboard layout and trading preferences
• Accessibility Cookies: Remember accessibility settings and preferences
• Feature Cookies: Enable enhanced features like live chat and notifications

2.3 Analytics Cookies: These cookies help us understand how visitors use our website.

• Google Analytics: Track website usage, page views, and user behavior
• Performance Monitoring: Monitor website speed and technical performance
• Error Tracking: Identify and resolve technical issues
• User Journey Analysis: Understand how users navigate through our site
• Conversion Tracking: Measure the effectiveness of our marketing efforts

2.4 Marketing Cookies: These cookies are used for advertising and marketing purposes.

• Advertising Cookies: Deliver relevant advertisements based on your interests
• Retargeting Cookies: Show you relevant ads on other websites
• Social Media Cookies: Enable sharing on social media platforms
• Campaign Tracking: Measure the effectiveness of marketing campaigns
• Affiliate Tracking: Track referrals from partner websites

3.1 Platform Functionality: We use cookies to:

• Maintain your login session across trading platforms
• Remember your trading preferences and settings
• Provide personalized dashboard layouts
• Enable real-time notifications and alerts
• Ensure secure access to your account and data
• Optimize platform performance and loading times

3.2 User Experience Enhancement: Cookies help us:

• Remember your language and regional preferences
• Customize content based on your interests and behavior
• Provide relevant educational resources and tools
• Streamline the registration and onboarding process
• Offer personalized support and assistance
• Improve navigation and site usability

3.3 Analytics and Improvement: We use cookies to:

• Analyze website traffic and user behavior patterns
• Identify popular features and content
• Monitor technical performance and identify issues
• Conduct A/B testing for website improvements
• Generate reports on user engagement and satisfaction
• Optimize our services based on user feedback and data

3.4 Marketing and Communication: Cookies enable us to:

• Deliver targeted and relevant marketing messages
• Track the effectiveness of advertising campaigns
• Provide personalized offers and promotions
• Measure conversion rates and ROI
• Retarget visitors with relevant content
• Integrate with social media platforms

4.1 Analytics Services: We use third-party analytics services including:

• Google Analytics: Website traffic analysis and user behavior tracking
• Hotjar: Heatmaps and user session recordings for UX optimization
• Mixpanel: Event tracking and user engagement analytics
• Facebook Pixel: Conversion tracking and audience insights
• LinkedIn Insight Tag: Professional audience analytics

4.2 Marketing and Advertising: Third-party marketing services include:

• Google Ads: Search and display advertising campaigns
• Facebook Ads: Social media advertising and retargeting
• LinkedIn Ads: Professional network advertising
• Twitter Ads: Social media marketing and engagement
• Affiliate Networks: Partner and referral tracking

4.3 Support and Communication: Third-party tools for customer service:

• Intercom: Live chat and customer support
• Zendesk: Help desk and ticket management
• Mailchimp: Email marketing and newsletters
• Twilio: SMS notifications and communications
• Calendly: Appointment scheduling and booking

4.4 Technical Services: Infrastructure and security providers:

• Cloudflare: Content delivery and security services
• AWS: Cloud hosting and infrastructure
• Stripe: Payment processing and fraud prevention
• reCAPTCHA: Bot protection and security verification
• TradingView: Charting and market data widgets

5.1 Session Cookies: These cookies are temporary and are deleted when you close your browser.

• Authentication and security cookies
• Shopping cart and form data
• Temporary preferences and settings
• CSRF protection tokens
• Load balancing identifiers

5.2 Persistent Cookies: These cookies remain on your device for a specified period.

• Short-term (1-30 days): Login preferences, recent activities
• Medium-term (1-12 months): User preferences, analytics data
• Long-term (1-2 years): Marketing attribution, user identification
• Extended (2+ years): Persistent user settings, device recognition

5.3 Cookie Refresh: Some cookies are automatically refreshed when you visit our website, extending their expiration date to maintain functionality and user experience.

6.1 Browser Settings: You can control cookies through your browser settings:

• Chrome: Settings > Privacy and Security > Cookies and other site data
• Firefox: Options > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Manage Website Data
• Edge: Settings > Cookies and site permissions > Cookies and site data
• Mobile browsers: Settings > Privacy > Cookies

6.2 Cookie Consent Management: Our website provides a cookie consent banner where you can:

• Accept all cookies for full functionality
• Reject non-essential cookies
• Customize your cookie preferences by category
• Change your preferences at any time
• Learn more about each cookie category

6.3 Opt-Out Options: You can opt out of specific tracking:

• Google Analytics: Google Analytics Opt-out Browser Add-on
• Facebook: Ad preferences in your Facebook account settings
• LinkedIn: Ad preferences in your LinkedIn account settings
• Industry Opt-out: Digital Advertising Alliance
• European Users: Your Online Choices

6.4 Impact of Disabling Cookies: Disabling certain cookies may affect:

• Website functionality and user experience
• Login and authentication processes
• Personalized content and recommendations
• Shopping cart and form functionality
• Analytics and performance monitoring
• Targeted advertising and marketing

7.1 Mobile App Tracking: Our mobile applications may use similar technologies:

• Device identifiers and advertising IDs
• Local storage and app preferences
• Push notification tokens
• Analytics and crash reporting
• Location data (with permission)
• Biometric authentication data

7.2 Device Settings: You can manage tracking through device settings:

• iOS: Settings > Privacy & Security > Tracking
• Android: Settings > Privacy > Ads
• App Permissions: Manage individual app permissions
• Advertising ID: Reset or limit ad tracking
• Location Services: Control location access

7.3 Cross-Device Tracking: We may link your activities across devices to provide a seamless experience, subject to your consent and privacy settings.

8.1 Policy Updates: We may update this Cookie Policy to reflect:

• Changes in our cookie usage practices
• New technologies and tracking methods
• Legal and regulatory requirements
• User feedback and privacy concerns
• Business changes and new services

8.2 Notification of Changes: We will notify you of significant changes through:

• Updated cookie consent banners
• Email notifications to registered users
• Website announcements and notices
• In-app notifications for mobile users
• Social media and communication channels

8.3 Continued Use: Your continued use of our website and services after policy updates constitutes acceptance of the revised Cookie Policy.

If you have questions about our Cookie Policy or need assistance with cookie settings, please contact us:

Additional Resources:

• Privacy Policy - Comprehensive data protection information
• Terms and Conditions - General terms of service
• Legal Documents - All legal and compliance documents
• Cookie Preferences: Manage your cookie settings through our consent banner